Privacy Policy
Last updated: 8 September 2026
Glow Padel is a trading name of Sporty Stars Activity Group Limited, a company registered in England and Wales under company number 11856393.
Glow Padel (“Glow Padel”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, enquire about or arrange a Glow Padel event, work with us as a partner venue, or otherwise interact with Glow Padel.
1. Who We Are
For the purposes of UK data protection law, the data controller is:
Sporty Stars Activity Group Limited
Trading as Glow Padel
Company number: 11856393
Business address:
Eastmoor Barton
Brampford Speke
Exeter
Devon
EX5 5DY
United Kingdom
Email: info@glowpadel.co.uk
Telephone: 07514 983066
Website: www.glowpadel.co.uk
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
2. Information We May Collect
Depending on how you interact with Glow Padel, we may collect:
your name;
email address;
telephone number;
postal or business address;
company, padel centre, club or organisation name;
information you provide when making an enquiry;
information relating to an event or experience you are interested in;
information relating to venue partnerships and commercial enquiries;
booking and transaction information where a booking or payment is made directly with us;
correspondence between you and Glow Padel;
marketing preferences;
IP address, browser type, device information and website usage information;
information collected through cookies and similar technologies; and
any other personal information you choose to provide to us.
If you contact us on behalf of a padel centre, business, school, organisation or other group, we may also collect information about your role and the organisation you represent.
3. How We Collect Your Information
We may collect personal information when you:
visit www.glowpadel.co.uk;
complete a contact or enquiry form;
contact us by email or telephone;
enquire about hosting Glow Padel at your venue;
enquire about a corporate, private or group event;
become or enquire about becoming a Glow Padel partner;
make a booking directly with us where this option is available;
subscribe to marketing communications; or
otherwise communicate or do business with Glow Padel.
We may also collect certain technical information automatically when you use our website through cookies and similar technologies.
In some circumstances, we may receive personal information from partner venues, booking providers, payment providers, suppliers or other organisations involved in delivering a Glow Padel event.
4. Partner Venues and Bookings
Glow Padel events may take place at independent partner padel venues across the UK.
For many public Glow Padel events, bookings are made directly through the relevant partner venue or its booking platform.
Where you make a booking through a partner venue or third-party booking platform, that organisation may collect and process your personal information separately from Glow Padel. You should review the privacy policy of the relevant venue or booking provider to understand how it uses your information.
Where Glow Padel receives information from a partner venue that is necessary to organise or deliver an event, we will handle that information in accordance with this Privacy Policy and applicable data protection law.
5. How We Use Your Information
We may use personal information to:
respond to enquiries;
provide information about Glow Padel experiences;
arrange Glow Padel events and venue installations;
respond to partnership enquiries from padel centres and other venues;
plan corporate, private and group events;
provide quotations and proposals;
manage bookings made directly with us;
communicate with customers, venues and event partners;
deliver and support Glow Padel events;
manage our relationships with partner venues, suppliers and contractors;
process payments and refunds where applicable;
provide customer support;
maintain appropriate financial and business records;
operate, secure and improve our website;
understand how visitors use our website;
prevent fraud or misuse;
comply with legal, accounting, tax and regulatory requirements; and
send marketing communications where permitted by law.
6. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract – where processing is necessary to provide a quotation, arrange an event, provide our services or enter into or perform a contract with you.
Legal obligation – where processing is necessary to comply with legal, accounting, tax or regulatory requirements.
Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your rights. This may include responding to enquiries, managing venue partnerships, developing our business, improving our services, maintaining security and preventing fraud.
Consent – where you have given us permission to process your information for a particular purpose, such as certain marketing activities or non-essential cookies. Where we rely on consent, you can withdraw it at any time.
7. Payments and Third-Party Booking Platforms
Where payments or bookings are processed through a third-party booking or payment provider, your information may be provided directly to that provider.
Glow Padel may receive information confirming your booking or payment but may not receive or store your complete debit or credit card details.
Third-party booking and payment providers process personal information in accordance with their own privacy policies.
We recommend reviewing the privacy information provided by the relevant booking or payment provider before submitting your personal information.
8. Marketing
We may send you information about Glow Padel events, experiences, new partner venues, promotions and other relevant news where permitted by law.
Where consent is required, we will obtain your permission before sending marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option contained in the communication or by contacting us at info@glowpadel.co.uk.
Opting out of marketing will not prevent us from sending necessary communications relating to an enquiry, booking, event, partnership or existing contract.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function correctly. Other cookies may be used to understand how visitors use our website, measure website performance, remember preferences or support marketing activities.
Where required by law, non-essential cookies and similar technologies will only be used after you have provided the appropriate consent.
Where available, you can use the cookie controls on our website to accept, reject or manage non-essential cookies.
Further information about the cookies and similar technologies used on our website should be provided through our Cookie Policy or cookie consent tool.
10. Sharing Your Information
We may share personal information with trusted third parties where reasonably necessary to operate Glow Padel and provide our experiences and services.
These may include:
partner padel centres and event venues;
booking platforms;
payment processors;
website hosting and IT providers;
email and communications providers;
equipment suppliers;
event suppliers and subcontractors;
freelance event staff or technicians;
delivery and transport providers;
analytics providers;
accountants and bookkeeping providers;
insurers;
legal and professional advisers; and
government bodies, regulators or law-enforcement authorities where required by law.
We will only share personal information where there is an appropriate reason for doing so.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection requirements.
We do not sell your personal information.
11. Photographs, Video and Social Media
Glow Padel events may involve photography or video for promotional, marketing or social media purposes.
Where we intend to capture identifiable individuals for promotional purposes, we will take appropriate steps to inform participants and, where required, obtain consent or another appropriate lawful basis before using the material.
If you have concerns about appearing in photographs or video at a Glow Padel event, please speak to a member of the event team.
Where an event is hosted by a partner venue, that venue may also take photographs or video under its own policies and procedures.
12. Children and Young People
Some Glow Padel experiences may be suitable for children and young people.
Where we need to collect personal information relating to a child, we will take appropriate steps to ensure that the information is handled in accordance with applicable data protection requirements.
Where appropriate, information relating to bookings or participation by children may be collected from a parent, guardian, responsible adult, school, club or organisation rather than directly from the child.
Partner venues may have their own requirements relating to junior participants, consent and supervision.
13. International Transfers
Some of the technology or service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with UK data protection law and that appropriate safeguards are in place where required.
14. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax and regulatory requirements.
The appropriate retention period will depend on factors including:
the type of information;
the nature of our relationship with you;
whether you have an ongoing booking, event or partnership with us;
applicable financial and legal record-keeping requirements; and
whether information may be required to establish, exercise or defend a legal claim.
When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it as appropriate.
15. Keeping Your Information Secure
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
16. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you certain rights in relation to your personal information.
These may include the right to:
request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information in certain circumstances;
request restriction of processing in certain circumstances;
object to certain uses of your personal information;
request portability of certain information;
withdraw consent where processing is based on consent; and
complain about how your personal information has been handled.
These rights are subject to applicable legal conditions and exemptions.
To exercise any of these rights, please contact us at info@glowpadel.co.uk.
17. Complaints
If you have concerns about how Glow Padel handles your personal information, please contact us first so that we have an opportunity to resolve the matter.
You also have the right to make a complaint to the UK's data protection regulator:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
18. Third-Party Websites and Services
Our website contains links to partner venues, booking platforms and other third-party websites.
Glow Padel is not responsible for the privacy practices of independent third parties.
When you follow a link to another website or make a booking through a partner venue or external booking platform, we recommend reviewing that organisation's privacy policy before providing personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology or legal requirements.
The latest version will be published on www.glowpadel.co.uk, with the date of the most recent revision shown at the top of this policy.
20. Contact Us
If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact:
Glow Padel
A trading name of Sporty Stars Activity Group Limited
Company number: 11856393
Eastmoor Barton
Brampford Speke
Exeter
Devon
EX5 5DY
United Kingdom
Email: info@glowpadel.co.uk
Telephone: 07514 983066
Website: www.glowpadel.co.uk